Our Terms and Conditions applies to all reservations made direct through us and through all 3rd party agencies unless specified otherwise.
Prices: The price includes accommodation and a full breakfast unless otherwise agreed upon. Unless clearly stated on the booking form all extras such as, telephone, drinks etc are additional. We accept the following forms of payment: cash, debit cards, credit cards, but no cheques. The tariff booked is the payable amount whether or not any price reductions occur at a later date. We have the right to change our tariffs at any time.
Payment Details: Valid Credit/Debit Card details are required to make a reservation but no deposit is required at the time of booking with the full amount due on departure.
Cancellation, no-shows and Insurance: If the reservation is made direct with us and is cancelled or modified less than 14 days before arrival the full amount of the booking will be charged. If the room is successfully re-let for any of the cancelled nights we will give the guest a refund, minus the first nights tariff & any charges incurred (inclusive of credit card charges or any 3rd party booking fees). If the reservation is cancelled 24 hours or less before arrival any refund amount will be at our discretion only, whether or not we are successful in re-letting the room. If the reservation is made through a 3rd party booking agency and is cancelled or modified less than 14 days before arrival the full amount of the booking will be charged with no refund given. In the event of a no-show the full amount of the stay will be charged after 10:00 pm (latest check-in time) on the day of arrival and the room will be opened for re-letting.
* Reservations made for the 28th December 2019 to the 1st January 2020 are nonrefundable. The full amount of the booking will be taken anytime after the reservation has been made. If the booking is cancelled or modified no refund will be due.
Whether booked directly through us, or from a booking agent, if, for whatever reason, other than any gross error on our part in failure to provide the advertised accommodation, you wish to leave before your agreed stay duration, you will be charged the full amount based on the number of nights stated in your confirmed reservation. In the event the guest can not pay on arrival for whatever reason their booking with us will be void. Clients are recommended to have insurance to cover cancellation, curtailment, and loss of baggage, personal effects and money.
Reservation alterations: If we consent to a guest moving their reservation to a different date the highest tariff will apply ie. moving from a lower tariff date to a higher tariff date the higher amount will apply, from a higher tariff date to a lower tariff date the higher amount will still apply. This is also applicable through 3rd party booking agencies.
Non-availability: We would only cancel your booking if your accommodation was unavailable for reasons beyond our control.
On-line Booking: Bookings made through our own on-line service are provisional only until we confirm the reservation via email within 24 hours of the booking being made. We have the right to cancel the reservation within the 24 hours and will notify the person who made the booking via email.
Room Choice: We are happy to book you in to the bedroom of your choice. We have the right though to move you to another similar room with the same facilities whether booked direct with us or through a 3rd party booking agency.
Bedroom Toiletries: Please do not remove any toiletries from the bedrooms/bathrooms. If we find any to be missing when the guest leaves their payment credit/debit card will be charged £6.00 per item.
Arrival: Your accommodation will only be available to you from 3:00 pm on the day of arrival, unless otherwise arranged and confirmed directly with us. Please let us know if you plan to arrive after 10:00pm by telephone.
Departure: Please be ready to leave your accommodation by 11:30 am on the day of departure, unless otherwise arranged. Your bill for the accommodation and any extras or services taken during your stay is payable on departure unless otherwise arranged.
Damages, Breakage’s & Theft: Please take care with our accommodation. You are responsible and liable for any breakage’s or damages which you cause to the accommodation or its contents. Please report these as soon as they occur. We do not normally charge for minor breakage’s, but we may send you an invoice for repair or making good if the damage or breakage is significant, and we may make an additional charge of £100 if you did not report this. If any items (ie… towels, sheets, hairdryers, pillows, glass water bottles, furniture & fittings) are deemed to have been taken by the guest on departure the value of the item will be charged immediately to their chosen card used for the payment of the reservation. If the item is returned within 7 days the amount charged will be refunded.
Pets: We regret that we do not accept dogs or any other pets.
Children: We regret that we do not accept children under the age of 12.
Takeaways/snacks & Drinks: We do not allow any takeaway foods or meals brought in from outside into the house. A charge will be made if any extra work needs to be done to make bedrooms ready for following guests if a takeaway has been brought into the room. Whilst we accept that guests will bring snacks/confectionery and drink items into the bedrooms, the guest is responsible for any irremovable stains or marks that are the result of such items and from any takeaways brought in. This includes any damage made due to direct contact by hot drinks & or food items to furniture resulting in immovable staining. A charge will be made if any sheets, bedspreads, carpets or any other bedroom furnishings or furniture are damaged and needs professional treatment.
The guest will be charged for any damage as mentioned above on their departure. A copy of the invoice will be sent via post after the damage has been repaired. If we find any damage on the day of departure, with the guest having left then we will be in contact concerning any payment that is due.
Smoking: Smoking is not allowed in the house. Any sign of smoking in the bedrooms or any other part of the building will result in the occupant being charged a £40 cleaning fee. There is an outside area with seating where smoking is permitted.
Liability: We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions in the house or gardens, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.
Data: Any data gathered during the course of a booking may be held on computer. All data is secure and is not available to any third parties.
Please note that we have the right to change our Terms & conditions at any time.