Terms & Conditions
Our Terms and Conditions apply to all reservations made direct through us and through all 3rd party agencies.
Prices.
The price includes accommodation and a full breakfast unless otherwise agreed upon. Unless clearly stated on the booking form any extra services may be charged. We accept the following forms of payment: Debit and Credit cards. The tariff booked is the payable amount whether or not any price reductions occur at a later date. We have the right to change our tariffs at any time.
Payment Details.
A Debit or Credit card is required to secure the booking with no deposit taken. The the full balance will be taken 10 days before arrival (see cancellation). If the balance can not be taken due to an invalid card etc… we will contact the guest to arrange another form of payment. After 24 hours if the balance is still not paid the reservation will be cancelled.
Cancellation.
We offer a 10 day cancellation policy, any cancellation made before 10 days of arrival (based on 3:00pm arrival time) will incur no charge. If no cancellation is made the full balance will be taken 10 days before arrival.
No-shows and Insurance.
If for whatever reason other than any gross error on our part in failure to provide the advertised accommodation you wish to leave before your agreed stay duration, the full balance will still apply with no discounted rate given. Clients are recommended to have insurance to cover cancellation, curtailment, and loss of baggage, personal effects and money.
Reservation alterations.
If we consent to a guest moving their reservation to a different date the highest tariff will apply. For example, moving from a lower tariff date to a higher tariff date the higher amount will apply. From a higher tariff date to a lower tariff date the higher amount will still apply. This is also applicable through 3rd party booking agencies.
Non-availability.
We would only cancel your booking if your accommodation was unavailable for reasons beyond our control.
Online Booking.
Bookings made through our own on-line service are provisional only until we confirm the reservation via email within 24 hours of the booking being made. We have the right to cancel the reservation within the 24 hours and will notify the person who made the booking via email.
Room Choice.
We are happy to book you in to the bedroom of your choice. We have the right though to move you to another similar room with the same facilities whether booked direct with us or through a 3rd party booking agency.
Bedroom Toiletries.
Please do not remove any toiletries from the bedrooms/bathrooms. If we find any to be missing when the guest leaves their payment credit/debit card will be charged £6.00 per item.
Arrival.
Your accommodation will only be available to you from 3:00 pm on the day of arrival, unless otherwise arranged and confirmed directly with us. Please let us know if you plan to arrive after 10:00pm by telephone.
Departure.
Please be ready to leave your accommodation by 11:00 am on the day of departure, unless otherwise arranged. Your bill for the accommodation and any extras or services taken during your stay is payable on departure unless otherwise arranged.
Damages & Breakage’s.
Please take care with our accommodation. You are responsible and liable for any breakage’s or damages which you cause to the accommodation or its contents. Please report these as soon as they occur. We do not normally charge for minor breakage’s, but we may send you an invoice for repair or making good if the damage or breakage is significant. We may make an additional charge of £100 if you did not report this.
Theft.
If any items are deemed to have been taken from the house by the guest on departure the value of the item will be charged immediately to their chosen card used for the payment of the reservation. This includes items such as towels, sheets, hairdryers, pillows, glass water bottles, furniture & fittings etc.. If the item is returned within 7 days the amount charged will be refunded.
Pets.
We regret that we do not accept dogs or any other pets.
Children.
We regret that we do not accept children under the age of 12.
Takeaways/snacks & Drinks.
We do not allow any takeaway foods or hot meals brought in from outside into the house. Snacks/confectionery and drink items are acceptable.
Food & Drink Charges.
A charge will be made if any extra work needs to be done to make bedrooms ready for following guests. This includes any damage made due to direct contact by hot drinks & or food items to furniture resulting in immovable staining. A charge will be made if any sheets, bedspreads, carpets or any other bedroom furnishings or furniture are damaged and needs professional treatment.
The guest will be charged for any damage as mentioned above on their departure. A copy of the invoice will be sent via post after the damage has been repaired. If we find any damage on the day of departure, with the guest having left then we will be in contact concerning any payment that is due. The card used to secure the reservation will then be charged.
Smoking.
Smoking is not allowed in the house. Any sign of smoking in the bedrooms or any other part of the building will result in the occupant being charged a £40 cleaning fee. There is an outside area with seating where smoking is permitted.
Liability.
We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions in the house or gardens. Unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.
Data.
Any data gathered during the course of a booking may be held on computer. All data is secure and is not available to any third parties.